Shopping policy

Know the basics before you buy.

This page explains the main rules for using the shop, including purchases, delivery, refunds, external links, and support. A quick read before checkout can help avoid confusion later.

Where orders are placed

Most purchases are completed on the partner’s official site, including payment and account setup.

How delivery works

Digital and physical products are fulfilled differently. Check the product page and checkout details for the final delivery method.

Where refund rules apply

If your order is completed on a partner website, refunds and support usually follow that partner’s own policy.

01

Terms & Conditions

These terms apply to the SendSoon shopping pages and related services. Before using the shopping pages, please review these terms together with any applicable product notes, help pages, partner rules, and service details linked from each listing.

02

Description of the Service

The SendSoon shopping pages currently provide product information, promotional materials, and outbound links to partner offers. For most listed products, purchase, account creation, payment, fulfillment, support, and refunds are handled on the partner’s official website. Unless clearly stated otherwise, SendSoon does not directly sell, issue, or fulfill digital activation codes.

03

Age Restriction

  • You must meet the minimum age required to use the relevant service in your jurisdiction. If you are under that age, parental or guardian consent and involvement are required.
  • If you provide contact details, an email address, or any other information, you must ensure that it is true, accurate, complete, and kept up to date.
04

Security Checks

  • You are responsible for maintaining the security of your account, passwords, and devices and for preventing unauthorized access.
  • Any loss resulting from your failure to protect your account credentials remains your responsibility.
05

Delivery and Shipping

  • For digital products, the delivery method, expected delivery time, and whether delivery is made by email are governed by the partner’s checkout and order instructions.
  • For physical goods, destinations, shipping methods, processing times, transit times, and shipping fees are determined by the partner or seller page for that product.
  • For pre-orders, delivery generally follows the official release date or the partner’s stated schedule. Timing may change because of supply constraints, regional restrictions, or broader market delays.
06

Returns, Refunds, and Order Cancellation

  • When an order is completed on a partner website, refunds, replacements, cancellations, and disputes are generally governed by that partner’s own terms and policies.
  • If a page contains an incorrect link, inaccurate listing information, or misleading promotional details, please contact us promptly so we can review and correct the page.
  • We reserve the right to limit access, remove links, or refuse related service access in cases of suspected fraud, unauthorized payment activity, bulk abuse, or other suspicious conduct.
07

External Links and Third-Party Resources

Shopping pages may include links, creatives, pricing references, campaigns, or other resources from third parties. Because those resources are controlled by third parties, SendSoon does not guarantee their continued availability, accuracy, pricing, stock, promotions, fulfillment, or support outcomes, nor does inclusion imply endorsement of all third-party content.

08

Limitation of Liability

The service is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, SendSoon is not liable for any direct, indirect, incidental, special, or consequential losses arising from your use of, or inability to use, the shopping pages, partner pages, third-party content, or related services.

09

Intellectual Property

Trademarks, service marks, trade names, images, copy, and other content on the shopping pages may belong to SendSoon, our partners, or their respective rights holders. You may not copy, modify, republish, resell, or otherwise exploit such content without prior written permission.

10

Governing Law

Unless a specific page states otherwise, these terms and related services are governed by the laws applicable to the operating entity and are interpreted accordingly. If the operating entity, billing entity, or partner differs for a given offer, the disclosures on the corresponding page will prevail.

Contact support

If you have questions about product information, link validity, or the purchase flow, you can contact support using the details below.

Customer support: 24/7 service

Support email: [email protected]

Company name: SendSoon

Address: UNIT G25 WATERFRONT STUDIOS 1 DOCK ROAD LONDON E16 1AH